Legal Notice

Privacy Policy

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The purpose of this Global Privacy Policy (the "Policy") is to describe how Louis Vuitton Malletier SAS, a French company with registered office at 2 rue du Pont Neuf, 75001 Paris, France and/or its affiliates (“LV"), each in their quality of controller, process personal information about its clients and prospects in order to provide you with the best possible service.

You can get the name and address of the entity acting as data controller in your jurisdiction, here.

Louis Vuitton Malletier and/or Your responsible local LV entity, as described in this Policy (hereinafter: "We", "Our", or "Us") collects, stores, processes, uses and discloses personal information about you in connection with your use of LV web sites, LV apps, your use of our connected products (if and when available), or when you visit our stores or visit our social media pages, in your jurisdiction. 

1. What type of personal information do we collect?

For the purposes described in this Policy, LV may collect the following categories of personal information:

a) Identification and Contact information (such as name, address, phone number or e-mail address), when you are willing to provide them for instance to sign up for an online account or fill out a customer information card in store, to participate in an event, to make a purchase, , or ID information necessary when you request a VAT-refund or a “click and collect” service in store .

b) Payment information: for instance credit card details, bank account numbers, paypal account details or other payment details which you must provide to receive products or services you have ordered from us

c) Demographic information like your gender and birthday.

d) Your image when you visit our stores (as CCTVS are in place), or Your voice when you call LV Clients Services (since your call may be recorded)

e) Preferences and interests which you choose to disclose in the course of your privileged contacts or encounters with our client advisors (which may include your preferences about our collections or other luxury brands, your size, your lifestyle, or basic information on your family circle)

f) information, which may include health information, related to possible adverse effect caused by our cosmetic products

g) Information you submit or post in a public space, on our social media pages or our websites, for example for a product review.

h) Information about your purchases online or in stores. This could include the products you purchased and their prices.

i) If you use our web sites, we may collect information about the browser you are using, and your browsing behaviour.

j) If you use our mobile app, we may collect your GPS location, subject to your consent when required. We might also look how often you use the app and where you downloaded it. We may collect information about the browser you are using, and your browsing behaviour.

k) If you use our connected products, we may collect information regarding your use of such products (such as which features on our product you use the most, or battery level information), as well as geolocation information if necessary to provide you the service you requested;

l) We may also collect information posted on third party websites or social media platforms about LV products and services, when necessary for the purposes defined hereunder. 

Your personal information is collected either directly from you (e.g., if you create an account on one of our sites/apps or make a purchase or otherwise interact with our client advisors in stores or with our LV Client Services), or from you passively (e.g., when using tracking tools like browser cookies), or from third parties (e.g. through social media platforms).

If you choose not to submit any personal information when requested to perform a contract or when required by law, you will not be able to receive the product or service you ordered or otherwise register on our web sites, apps or other media.  

2. How do we use your personal information?

 

We use the information described above for the purposes specified at the time of collection or hereafter in this Policy:

a) to improve our understanding of your interests and concerns, and to improve our understanding of your use of our products: we may use your information to make our website, apps and products/services better. We may use your information to customize your experience with Us and to tailor our marketing activities to fit your needs and interests as we believe that it is also in our legitimate interest to better serve you and respond to your needs.

b) to provide you with our connected services, to process your order, respond to your requests or questions, and manage your complaints: for example, we use your information to process your order and deliver your products. Or, we may use your information to send you information you requested, or to communicate with you about your account or our relationship: we may contact you about changes to the Site or about service updates. We may also contact you about feedback or about this Policy or website terms. In such case, your information is processed to perform the contract we have with you.

c) for security purposes: we may use information to protect Our company, Our customers, Our associates, and Our websites or apps against fraud, theft or any wrongdoing which may affect our activity as it is our legitimate interest to ensure the security of our activity online and offline.

d) to manage the possible adverse effect caused by our cosmetic products in accordance with our legal obligations as cosmetic manufacturer.

e) for anti-counterfeiting purposes, and fight against illegal resale channels for LV products in violation of LV's general terms and conditions of sale and LV's selective distribution network (by monitoring in particular, quantities or frequency of products purchased), as it is our legitimate interest to protect against online counterfeiting and preserve our distribution network.

f) for marketing purposes: we may use your information to contact you, subject to your consent when applicable, about new products and special offers we think you will find valuable.

g) for analytics purposes, we may use your information to analyse the e-reputation of LV or Our products and to measure the effectiveness of our online or offline campaigns or events, as it is our legitimate interest to preserve LV's image and optimise our marketing campaigns.

h) other purposes: we use information to maintain transaction and other business records for legal, administrative and audit purposes. We also use information to meet legal, insurance and processing requirements.

3. Who do we share your personal information with?

We do not disclose or otherwise share your personal information We collect, except:

a) with Our parent and affiliated companies within Louis Vuitton Group of Companies: only authorized personnel with a need to know have access to the information, for purposes of internal audit, billing or administrative and to provide you with the same level of services around the world. Please find a list of Our affiliate here;

b) with service providers and agents who perform services on Our behalf: for example, We share information with vendors who send emails for Us. We may also share personal information with service providers that help Us operate our websites.

c) with banks or other online payment services companies.

d) Subject to your consent, with Our business partners: for example We will share information with third parties who jointly sponsor an event or promotion with Us. ;

e) with any third party as part of any business restructuring or reorganization (including dissolution or liquidation). This includes if We are merged of all or part of Our business or assets are transferred, assigned or sold.

f) when We are required to do so by law or when it is necessary to comply with applicable law: for example We might share information to respond to a court order.

4. Tracking tools and use of cookies

We may collect certain information through cookies, web beacons and other automated means. A cookie is a text file which is stored in a dedicated area of your device’s hard drive, for instance when you visit online service, when you read an email or while installing or using a mobile app. A cookie allows its sender to identify the device on which it is stored during the period of validity of consent, which does not exceed 13 months.

What type of cookies do we use?

a) Some cookies may be functional to collect information which will allow Us to facilitate your browsing such as languages preferences, memorizing log-in, or saving the content of your shopping basket or wish list.

b) Other cookies also collect information on your behaviour by collecting referring URLS (where our visitors come from, which banners they clicked on and which directed them to our website), pages accessed, times of websites visits. Such information will allow Us to enhance our web sites and apps, have a better understanding of the products and services you would prefer, and offer you more personalized communications and/or more personalized content on our website or our applications.

c) We also use cookies for web analytics to measure the web sites activity and determine the areas of the web sites which are the most visited, hence improving visibility of our content.

d) We use cookies to ensure security of online transactions/purchases through device fingerprinting, which allows to identify certain aspects of the equipment used to place an order.

e) Our websites or apps may contain third party cookies (delivered by advertising agencies, analytics providers, etc.) enabling them to collect browsing information on your Devices, including to measure the efficiency of our advertising campaigns on third party websites. Third party cookies are subject to said third party privacy policies. We hereby inform you about the purpose of these cookies and how you can manage them, to the extent we are aware thereof.

f) We may include in our website or apps the possibility to share content with third parties or to let other persons know you browsed our website. Such is the case for instance of “Like” and “Share” functionalities offered by social network platforms (“Facebook”, “Twitter”, etc) .

Social networks which offer these functionalities may identify you even though you do not use these functionalities on our website. Indeed, such functionalities allow social network platforms to track information about your browsing on our website whenever your social network account is active while browsing our website.

We do not control how these platforms collect your personal data while you are browsing our website. We invite you to read the Privacy policies of these social networks to find out how they use information they collect (including for advertising purposes) through these buttons. These Privacy policies should provide you information about how to manage your preferences on your social networks account. 

Acceptance of cookies

Except for functional or security cookies, the use of cookie on a Device depends on the user’s choice, which can be made and modified freely and at any time. 

You can manage cookies either here or by setting your browser to accept or reject cookies on your Device, either globally or cookie by cookie. Settings that you make may change your internet browsing capacity and may sometimes alter your ability to access to certain services that require the use of cookies.

Such is also the case if we or one of our business partners can no longer recognize the type of browser your Device is using such as language, display settings or country / region of connection. We cannot be held liable for the minimized access to our services as a result of cookies you previously deleted or rejected.

How to manage cookie settings in your browser?

Each browser has its own cookie management system, as described in the “Help” menu of your browser, where you will be provided with all necessary information about how to set your preferences. 

For Microsoft Internet Explorer 8.0 and more: 

  1. Go to "Tools" menu, then "Internet Options"
  2. Click on "Confidentiality"
  3. Select your preferred level of confidentiality 

For Mozilla Firefox: 

  1. Go to "Tools" then "Options" menu
  2. Click on the "Privacy" settings
  3. Select your preferred option on the "Cookie" menu

For Opera: 

  1. Go to "Files" > "Preferences"
  2. Click on "Privacy"
  3. Select your preferred options

For Android browser: 

  1. Click on the upper right button
  2. Go to "Settings" then "Privacy & security menu"
  3. Select your preferred option

For Dolphin Browser on Android: 

  1. In the Menu, go to "More" then "Settings"
  2. Select the "Privacy & security settings" menu
  3. Select you preferred option in the "cookies" menu

For Safari on iOS: 

  1. In the "Settings" app, go to "Safari" menu
  2. Go to "Accept cookies" entry under "Privacy"
  3. Select your preferred option

For Google Chrome:

  1. Click the Chrome menu on the browser toolbar
  2. Select “settings” then click “show advanced settings”
  3. In the "Privacy" section, click the “Content settings” button.
  4. In the "Cookies" section, you can change cookies settings

If you share your Device with other people and the Device operates several browsers, we cannot guarantee that personalised services and advertisement designed to match your personal use of the Device (if such personalised services and advertisement are available) will correspond to your own use and rather than someone else’s.

5. Transferring your personal information

Information We collect about you may be transferred to, stored and processed in countries / regions where a LV entity is located to ensure you may benefit from better services wherever you visit us and for the purposes defined in this Policy. You may obtain a list of these countries / regions here.

We may also transfer your personal information to the service providers involved in the maintenance of our web sites, apps or social media or any other tool used for the processing of our clients or prospects information.

Some recipients are located in third countries / regions which are considered as not providing the same level of data protection as the EU country in which you provided your information .

When we transfer your information, we will protect and provide adequate protection for the transfer of your personal information to recipients in those countries / regions by entering into data transfer agreements based either on the European Commission standards clauses (as they may be revised or replaced by the EU Commission or supplemented by additional measures when required) with such data recipients or any other valid transfer mechanisms that may be available in the future.

You can obtain a list of the relevant third countries / regions and copy of these safeguards upon request. 

6. Retention period

Your personal information will not be kept in a form that allows you to be identified for any longer than is reasonably considered necessary by LV for achieving the purposes for which it was collected or processed or as it is established in the applicable laws related to data retention periods. The data retention term of Your personal data collected by Us is determined per purpose of data processing according to the following criteria:

a) Data collected for the specific purposes defined in Article 2 will be stored only:

- For three (3) years since our last contact, if You are a prospect (i.e. you have not made any purchase with Us but You are interested by LV) or

- For the duration of your commercial relationship with LV and 10 years thereafter, if You are a client (ie You have made a purchase of Our products or services),

- except some specific processing which have shorter retention period: the images collected in stores by CCTV systems which are stored for the retention period specified in the store; the telephone conversations with our Client Services which are stored for the applicable legal retention periods.

b) Your personal data will then be archived to be used: in the event of a litigation or dispute for the statute of limitation term applicable to the related purpose;

c) If a judicial action is initiated, the personal information may be stored until the end of such action, including any potential periods for appeal, and will then be deleted or archived as permitted by applicable law;

Your personal data are then anonymized or deleted 

7. Your rights

You may request access to the personal information we maintain about you. If you request such access, we will provide you with all the information as required by law on the purposes of the processing, categories of data processed, categories of recipients, data retention term, etc.).

You may also obtain a copy of any personal information that We hold about you in our records in a format compatible and structure to allow you to exercise your right to data portability when the processing is based on your consent or on the performance of an Agreement between you and Us.

You can also provide general or specific instructions on how your personal data should be processed and may be used, after your death.

You may also request that We correct, amend, erase, any information which is incomplete, out of date or inaccurate.

You can request the deletion of your Personal information (i) if your personal information is no  longer necessary for the purpose of the data processing, (ii) you have withdrawn your consent on the data processing based exclusively on such consent,  (iii) you objected to the data processing, (iv) the personal information processing is unlawful, (v) the personal information must be erased to comply with a legal obligation applicable to LV. LV will take reasonable steps to inform the other entities of the LV group of such erasure.

You can request the restriction of the processing (i) in the event the accuracy of your personal information is contested to allow LV to check such accuracy, (ii) if you wish to restrict your personal information rather than deleting it despite the fact that the processing is unlawful, (iii) if you wish LV to keep your personal information because you need it for your defence in the context of legal claims (iv) if you have objected to the processing but LV conducts verification to check whether it has legitimate grounds for such processing which may override your own rights.

You also have the right to lodge a complaint with the competent supervisory authority.

Our Data Protection Officer contact details are personaldata@louisvuitton.com.  When your information processing is based on your consent (for instance when you accept to receive communication materials), You may withdraw any consent you previously provided to Us at any moment, without affecting the lawfulness of processing based on your consent before withdrawal.

When your information is processed to pursue our legitimate interests, you may object to such processing, if Our legitimate interest may be overridden by your interests and freedom).

To exercise these rights, please contact us at: personaldata@louisvuitton.com, and we will respond. 

8. Protecting your personal information

We will provide an adequate level of protection for the personal data and make sure that appropriate technical and organizational security measures are in place to protect the personal information (including education and training of relevant personnel) against accidental or unlawful destruction, accidental loss or alteration, unauthorized disclosure or access, and against all other unlawful forms of processing.

However, to the extent that the Internet is not completely secure, we cannot guarantee that any of your personal information stored or sent to us will be completely safe. We encourage you to use caution when using internet to access our web sites, apps or social media.

9. Children

Our web sites and apps are not directed to children. We do not knowingly collect personally identifiable information from children without permission from a parent or guardian, unless permitted by applicable law.

You must be at least sixteen years old to provide Us with your personal information and eighteen years old to engage in transactions on our store or websites, or apps. By engaging in transactions with us, you affirm that you are at least eighteen years old and are fully able to enter into and be legally bound  by such transactions

If we are notified (by contacting Us at at "Contact Us") or learn that a minor has submitted personal data to us through our media or otherwise, we will delete such personal information. 

10. Third party sites

We may link to third party sites or services We do not control and which are governed by their own privacy policy. This Policy does not apply to those third party sites. We strongly advise you to check the privacy policies of all third party sites you visit to find out how they are treating your personal information.

11. Changes to this policy

Our Policy may change from time to time to reflect changes in Our processing of your personal information. We will notify you of any material changes as required by law. We will post an updated copy on the Site.

12. Contact us

If you would like Us to update the information We have about you or your preferences, or if you have any questions about the protection of your personal information please contact Us by email at personaldata@louisvuitton.com.

Last update on 16/03/2021.

Transparency Act due diligence report

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INTRODUCTION

This statement is published by Louis Vuitton Norge AS ("LV Norge") and was approved by the Board on June 23rd, 2025. It is updated annually.

LV Norge is committed to improving its practices to combat modern slavery, in all its forms, in its business and supply chains and to acting with responsibility, fairness, and integrity in all our dealings as a business and as an employer, to promote ethical conduct, to enhance compliance with applicable laws and to protect the dignity and rights of all people connected to our business.

In the financial year referred to, we strived to work ever more closely with our suppliers to ensure their workforce, and the workforce of their supply chains, including contractors, are treated with respect and dignity.

Business

LV Norge is a subsidiary of Louis Vuitton Malletier SAS ("LVM"), which is closely linked to the LVMH Moet Hennessy Louis Vuitton SE ("LVMH") Group.

LV Norge sells luxury and high-quality products under the Louis Vuitton trademark including luggage, leather goods, bags, ready-to wear, shoes, watches and fine jewellery, accessories, perfumes, stationery, home decoration, electronic devices, and accessories, to clients from our retail store in Oslo and ecommerce activities in Norway.

LV Norge sources from LVM the products which are mainly manufactured through LVMH industrial subsidiaries.

LV Norge is a Maison within LVM.

Policies and Practices

LV Norge has a number of policies that are relevant to our values and culture, which set out what we expect from 1) our employees as well as 2) our suppliers and their supply chains.

1/ LV EMPLOYEES

1.1 Training and awareness

LV Norge conducts training to ensure compliance with legal requirements across Norway. The training enables LV Norge to reduce business risk of non-compliance through efficient processes and reliable data and reporting.

All documentation, policies and updates are provided for easy access via the employee portal for all staff.

It is mandatory for all LV Norge staff to familiarize themselves with this statement which forms part of the onboarding of new starters.

22 employees completed the Compliance Training in 2024, this training includes money laundering and commercial policies.

26 employees completed the Art of Privacy training focusing on data protection.

3 Managers completed the conflict interest declaration (100% of the targeted population) to increase awareness on conflict of interest.

25 people completed the code of conduct training focused on ethics.

7 people completed the anti-corruption training (88% of the targeted population) to increase awareness on corruption.

1.2 LVMH Group Employee Code of Conduct (the “Employee Code") – available upon request

The LVMH Group Employee Code was updated and published in March 2024 and reflects the Group’s commitments to ethics and integrity, social and environmental responsibility. It refers to the charters and internal policies that have been developed on these topics: together, they form the ethics framework that governs all actions taken by LVMH and set out the rules that each employee must follow in their day-to-day activities.

The Employee Code is divided into three chapters: 1) a committed group ; 2) a responsible employer and 3) a group with integrity and is available in 25 languages.

The Employee Code applied to all LVMH group employees, was distributed in all Maisons and LVMH group entities and given to all new employees when they arrived. Each employee must personally comply with these commitments in all circumstance, failing which they may be subject to disciplinary measures and sanctions proportionate to the seriousness of their actions. Such sanctions may include dismissal.

1.3 Whistleblowing Policy — Alert Line

Any employees or external stakeholders who had questions about how to interpret internal regulations or have any ethical concerns was invited to make this known or ask for advice.

In addition, any employee who was aware of a violation of applicable laws or regulations, of the LVMH Code of Conduct, or of the guidelines or policies of the Group or its Maisons, could report such situation to Human Resources or to their Maison's Ethics and Compliance Correspondent.

In addition to these channels, the LVMH group's employees and stakeholders had access to the LVMH Alert Line, an online interface that provided a fully confidential and secure way of reporting in good faith violations of the laws, regulations, or internal principles of conduct.

1.4 LVMH Fair Wage Principles

To ensure a decent wage that allows for the financial stability and social integration of employees, LVMH has a compensation policy that is advantageous compared to the expectations of its employees and the market, which includes a decent wage policy. In 2021, LVMH formed a team to define an applicable pay equity policy, including a decent wage, for all its employees and suppliers. The objectives of the policy are to ensure fair, equitable and understandable remuneration conditions for employees.

Developed with the support of Fair Wage Network expertise, the principles of pay equity were endorsed in 2022 by the Human Resources Department. All of the Group's Houses were invited to verify the application of these principles, and monitoring is ensured through the networks of correspondents in Human Resources, Compensation & Benefits, and Social Responsibility.

In 2024, all employees were compensated at least at an adequate salary level.

2/ SUPPLIERS

2.1 Group Supplier and Business Partner Code of Conduct (the " Supplier Code ") - available upon request

A Code of Conduct was first introduced in 2017 and was directed at suppliers.

The Code of Conduct was signed by all new stakeholders and/or for all new contracts and its signature by a supplier is valid for every Maison. It applied to all LVMH Group Maisons, including LV Norge, and helped Maisons maintain a consistent approach to their suppliers and supply chains, including in relation to combating the risk of modern slavery in a Maison or its supply chains.

The Code of Conduct includes a number of commitments to reflect changes in the law and societal norms, including to help protect local and indigenous communities, and requires suppliers to commit to implementing an alert line for their own workers and stakeholders. It provided suppliers with access to the Independent Third Party Alert System, through which external stakeholders who had questions about how to interpret internal regulations or had any ethical concerns were invited to make this known or ask for advice (see 1.3 Whistleblowing Policy — Alert Line).

A revised and re-named Supplier and Business Partner Code of Conduct was introduced in September 2024.

The Code of Conduct was extended to apply to business partners, such as service suppliers, in addition to suppliers, to help combat modern slavery and requires that LVM Business Partners ensure that their own suppliers respect the principles set forth in the Code. In addition, the Code requires Business Partners to commit to establishing processes or mechanisms for their own employees and stakeholders, including a mechanism for them to raise issues or concerns in good faith without fear of retaliation. The Code also provide Business Partners and their employees with access to the LVMH Group Alert Line (“Alert Line”), which is an online interface that provides a confidential way of reporting good faith violations of the Code.

The expanded Code of Conduct includes new and/or enhanced sections on;

• Labour standards and social responsibilities

• Environmental compliance and performance

• Ethics and business integrity requirements

• Subcontracting

• Business partner grievance mechanism and LVMH Alert Line

• Compliance with the Code

Penalties for non-compliance of the Code of Conduct included the right of a Maison to require a supplier to take corrective action and to refuse to take delivery of products until the violations were remedied to its satisfaction, and the right to terminate the business relationship (subject to compliance with legal duties and obligations).

2.2 Ethical Clause – available upon request

LV Norge, as well of all the LVMH Maison, mandated that the LVMH Ethical Clause was added in each contract that was signed with any of its suppliers.

Under this Ethical Clause, each supplier undertook to comply with the commitments set forth in the LVMH Supplier Code of Conduct and represent that it had read, understood, and accepted the terms set out in the Ethical Clause.

Notably, the supplier represented and warranted that, as of the date of the agreement, it had not been convicted of any act of corruption or influence peddling, and undertook to provide, within five (5) working days of the first request any information enabling LV Norge to meet its third-party due diligence obligations or to respond to requests from an authorized administrative or judicial authority.

The supplier undertook to report as soon as possible any behavior, act or fact likely to constitute a breach of this Ethical Clause and had the option of using the LVMH Alert Line online interface, which provided a fully confidential and secure way of reporting in good faith breaches of laws, regulations or the Ethical Clause (see below).

In the event of breach of the commitments stipulated in the Ethical Clause, or if LV Norge had reasonable grounds to believe that the supplier has not complied with the said undertakings, LV Norge could by operation of law, without notice and without compensation for the supplier, terminate its contract with the supplier. In such a case, no indemnity or compensation of any nature would be due, and the supplier would be required to indemnify LV Norge for all damage, penalties, costs and liabilities resulting from, or in relation to, any breach of the Ethical Clause.

2.3 Supplier Audits

The process of Suppliers’ audit has been strengthened in 2024. Social and Environmental audits have been carried out carried out at LVM level at the suppliers with verification points specific to forced labour and child labour. If elevated risk is discovered as a result of these initial due diligence steps, then LVM is required to review and approve the supplier, provided that a remediation plan is set up.

3/ GOALS FOR FINANCIAL YEAR ENDING 31 DECEMBER 2025

With a view to continuous and ongoing improvement on the subject of combating modern slavery, a number of objectives have already been set for the year 2025, including the following:

Staff

a) Continued roll out of Acceptable Behaviour Training to full management population and launch of allyship training equipping managers to champion an inclusive work environment where everyone can thrive.

b) Revitalize the Positive Impact Committee again, fueled by a commitment to fostering inclusion and diversity throughout our workplace (Head Office & stores). This should include a range of initiatives such as engaging in-store animations and focusing our efforts on celebrating key to strengthen an inclusive environment where every voice is valued. The Positive Impact Committee also champions the LV Empreinte platform, inspiring wider teams to actively participate in volunteering.

Suppliers

c) Maintain and further strengthen supplier audits within the supply chain and continuing follow-up audits (subsequent to previous audits).

The Board of Directors of LV Norge has approved this modern slavery statement and it has been duly signed by the following Directors :  


Beatrice MONGUIDI 
Chairman

David PONZO
Board Member

Terms and conditions of use

This Web-Site (hereinafter the « Website ») is published by Louis Vuitton Malletier SAS, a company incorporated in France with a share capital of 21.119.700 Euros, registered with Paris Trade and Companies Registry under number 318 571 064, having its registered office located at 2 rue du Pont Neuf 75001 Paris, France. Tél : + 33 1 55 80 32 00

version 1.5

This Web-Site (hereinafter the « Website ») is published by Louis Vuitton Malletier SAS, a company incorporated in France with a share capital of 21.119.700 Euros, registered with Paris Trade and Companies Registry under number 318 571 064, having its registered office located at 2 rue du Pont Neuf 75001 Paris, France. Tél : + 33 1 55 80 32 00

Publishing Director for the Website is: Pietro Beccari.

The Website is hosted by Orange Business Services SA, with registered office located at 1, place des Droits de l’homme 93210 Saint-Denis La Plaine, France. Tél : +33 1 53 90 85 00

Access to the Website and the use of its contents is subject to the conditions set out below. By accessing the Website, the visitor is deemed to have irrevocably accepted these terms and conditions of use and to have agreed to abide by them. If the visitor does not accept these terms, its only remedy is to discontinue use of the Website. 

This Website and all materials, text, code, content, software, graphics, photographs, illustrations, artwork, formats, files, devices and links contained in it or linked to it (together « Content ») are protected by copyrights, trademarks and other intellectual property rights owned by or licensed to, Louis Vuitton Malletier.

Anyone accessing this Website is entitled to view any part of it for private and personal use. However, Content must not be used or reproduced (in whole or in part) for any other purpose including, without limitation, on or in connection with any other Website or publication, or for direct commercial gain.

Louis Vuitton® products are sold exclusively through Louis Vuitton boutiques all over the world, or on the e-commerce section of the Website available solely within certain countries / regions as further detailed on the Website. Contracts for the supply of goods or services formed through the Website are governed by separate terms and conditions of sale.

Any purchase outside of these points of sale is entirely at the purchaser’s risk, in particular with regard to the authenticity of any such purchased items.

Subject to the terms below, Louis Vuitton Malletier takes steps to ensure that the information accessed via the Website is accurate and up-to-date but can give no guarantee or warranty as to the accuracy, timeliness or completeness of any information or material appearing on it. Louis Vuitton Malletier reserves the right to correct the Website content at any time without prior notice and without liability.


Louis Vuitton Malletier cannot be held liable for:

  • Any inaccuracy or omission in respect of the information or material provided on the Website by a third party
  • Any inability to access the Website due to any third party act or action.


The visitor hereby acknowledges that access to the Website may be interrupted at any time by Louis Vuitton for maintenance, security, or any other technical reason. Louis Vuitton will not be liable if for any reason the Website is unavailable at any time or for any period.

Save for liability which Louis Vuitton Malletier cannot by law restrict or exclude, Louis Vuitton Malletier shall have no liability to visitors to the Website or any third party for any direct, special, indirect, consequential or incidental damages, exemplary or lost profits, or any other damages of any kind whether based on warranty, contract, tort, negligence or otherwise, even where Louis Vuitton Malletier has been advised of the possibility of the same whether resulting from access to the Website, inability to access the Website or any information or material directly or indirectly provided through the Website or otherwise. This does not affect any liability of Louis Vuitton Malletier for fraud or for death or personal injury arising from its negligence.

Each visitor to the Website may, at his/her option, provide Louis Vuitton Malletier with personal information, in order for Louis Vuitton Malletier to better understand visitors’ expectations, and to provide information on Louis Vuitton products or services to visitors who have opted for receiving such information. If the visitor has notified Louis Vuitton Malletier that he/she does wish to receive any details of Louis Vuitton products or services, Louis Vuitton may contact the visitor by email, telephone or post to provide the visitor with details of Louis Vuitton products or services or any other information which Louis Vuitton Malletier believes may be of interest. The information may also be passed to other companies within the Louis Vuitton Group. The holding and using of information will be governed by the Data Protection Act 1998 and also by French law where this offers the visitor greater protection for his or her personal information.

In accordance with French Law “Informatique et Libertés” n°78-17 of January 6, 1978, as modified by the law of August 06, 2004, the visitor may access his/her personal information and modify or delete it.  Each visitor may also refuse, at no cost, to be contacted by Louis Vuitton Malletier, in which case he/she will no longer receive details on Louis Vuitton products or services.

Visitors may exercise the above mentioned rights by sending mail. 

Security measures have been employed to ensure security and confidentiality of visitors’ data.  However, visitors acknowledge that Louis Vuitton does not control the transfer of data over telecommunication facilities including the Internet.  Therefore, Louis Vuitton Malletier warns visitors against any potential risk involved by the use of the Internet in this respect.  

Hypertext links to the Website (other than other websites operated by Louis Vuitton Malletier) may only be included with prior written consent from Louis Vuitton Malletier, which may be withheld at any time.  Louis Vuitton Malletier has no responsibility for the content of such pages.

Louis Vuitton hereby informs visitors that these general terms and conditions may be modified at any time. As soon as they are displayed online, each visitor who accesses the Website is deemed to have accepted these modifications without restriction.  It is therefore the visitor’s responsibility to read these terms and conditions prior to browsing the Website.

These terms and conditions are governed by French law save in relation to the provision and use of personal information where the Data Protection Act 1998 will also apply. The French courts shall have sole jurisdiction over any claim related to or in connection with the use of this Website.